Answers to your questions - Tips, Tricks and Candle Care
Here are few tips to a successful burn:
Remember to trim your wick so it’s not too long and drops into your melted wax pool – this will discolour the wax. Use a spoon to scoop out the soot if necessary, before it dissipates. Keep the wicks at 5mm always.
Burning your candle until the top is completely liquid wax will help stop “memory rings” from forming. Leave your candle so the wax melts to the edge of the container. This will create a large enough "melt pool" and ensure that your candle burns evenly and for its full life. Usually 3 - 4 hours is needed to do this. When you re-light a candle, always trim the end of the wick before each use. Otherwise, you'll get excess smoke and black soot. But... be sure not to trim the wicks too low as the wick can drown in the wax as it melts.
Where you place you candle also plays a big part in the burn – never leave a candle near a window or in a draught, where there is wind and never against a wall or furniture. Last thing you want to do is burn the house down.
Some of my candles may produce candle soot when the candle starts to get closer to the bottom. The closer to the bottom the flame is the less access to oxygen it has. Remember to leave at least 1cm of wax in the bottom...
Ps: Don’t pour the wax down the sink, pour into something heat proof and place in the bin. Don’t pour into the garden, you could kill the ants and suffocate the worms.
"Wet Spots" (non glass adhesion) may occur due to temperature changes in my kitchen and or transit - Because I can't control Mother Nature, I am unable to replace candles that have wet spots. "Frosting" (bubble bits on the top) is actually a unique and natural effect of using vegetable waxes, especially soy. The wax is trying to return back to its natural form and as a result it begins to crystallize. Neither Wet Spots or Frosting affect the performance of the candle in any way and also means my wax is 100% natural.
International shipping is available, but not listed as an option on this site. Should you want to place an international order, please send an email to: email@example.com
If you really love your candle, i'd love you to post a picture on my Insta – #ellawickcandle or facebook - @ellawickcandles. If you’re really unhappy with your candle – please message me.